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Puspakom: No appointment, no inspection
Wednesday, March 06, 2013 5:38 PM

Puspakom: No appointment, no inspection

PETALING JAYA: Puspakom will not entertain walk-in customers at its inspection centres in Padang Jawa, Taman Alam Megah, Wangsa Maju, Cheras and Bukit Maluri.

This move comes after almost a month since the implementation of the centralised appointment system for vehicle inspection.

Puspakom now wants all its customers to phone-in and make appointments.

Walk-in customers will only be entertained under special circumstances or with valid reasons, such as those unaware of the new system.
Brochures stating phone numbers ditributed to those without an appointment.

Puspakom introduced the centralised appointment system in a move to stop touts from coming into its centres after allegations that they were making it difficult for private vehicle owners to get appointments for inspections.

StarMetro had reported that the touts charged a fee to get appointment dates for private vehicle owners and promised approvals for an additional fee.

A Puspakom official confirmed that the phone-in appointment system had been put in place to prevent congestion, unnecessary waiting and other problems.

“We have six phone lines and it is easy to make the appointments,” he said.

The official also said teething problems such as unanswered calls had been resolved.

“We have given the public enough time to get used to the new system.”

He said operations were proceeding smoothly as they were able to plan inspection schedules in advance.

The long queue at Puspakom is a thing of the past following the introduction of the centralised appointment system for vehicle inspection last month.
“It is a win-win situation for both vehicle owners and Puspakom,” he added.

Yesterday, a StarMetro team, who visited the inspection centre at Padang Jawa, found that walk-in customers were being told to call and make appointments.

A staff at the entrance was also seen distributing brochures with the six phone numbers to those without an appointment.



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